Frequently Asked Questions

When will my order be delivered?

Standard orders are delivered within 48 hours (2 working days) of your order being confirmed. Some products may have different lead times — where this applies, it will be shown on the product page or confirmed by our team when you order.

Is there a minimum order value?

Yes. Our minimum order value is £200. Orders under £200 will incur a carriage charge of £11.99. Orders of £200 or over qualify for free delivery.

What happens if an item is showing as out of stock on your website?

Some items on our website may show as temporarily unavailable. These are products we source directly from our suppliers as needed, rather than holding in our own warehouse stock, allowing us to offer you a wider range of products. If you order one of these items, simply place your order as normal and a member of our team will be in touch to confirm expected delivery timescales.

What do I do if I have an urgent delivery request?

Place your order as you normally would, then contact our customer service team to let them know you require urgent delivery. We'll review your request and confirm when it can be delivered. Please note: orders must be placed before 12pm if next-day delivery is required.

How do I request a part or full return of an order?

Contact our customer service team, providing your order number, the items you'd like to return, and the reason for the return. Please note that returns due to customer error (such as over-ordering or specially requested special-order items) may be subject to a restocking charge. See our full Returns Policy for further details.

How do I get a copy of my invoice?

Log into your account, go to 'My Account', and click 'Finance'. You'll find all your invoices there.

What happens if my item arrives damaged or faulty?

Please contact our customer service team as soon as possible, quoting your order number and describing the issue (photos help us resolve this quickly). We'll arrange a replacement, repair, or refund as appropriate.

Do you provide safety data sheets (SDS/COSHH) for your products?

Yes. Safety Data Sheets are available for our products. You'll find these on the relevant product page under the downloads tab, or you can request a copy from our customer service team at sales@summithygiene.com.

How do I set up a trade/business account?

To set up a trade account and access business pricing, contact us and one of our team will guide you through the process.

I can't find the answer to my question

Don't hesitate to contact us and one of our customer service team will be happy to help with your query.